How does Dongfeng Forthing Image Store Achieve Zero Breakthrough in Azerbaijan?

In September 2019, the backstage of the overseas official website of DFLZM received an inquiry from Azerbaijan. Since then, DFLZM and Mr. Jalil from Azerbaijan have started a long business run for 3 years. On October 28, 2022, Dongfeng Forthing Image Store in Azerbaijan had a soft opening and sold 1 T5 EVO on the opening day. Picture freeze overseas dealers deal with joy, behind the picture, but DFLZM overseas marketing team inspirational struggle story.

In September 2019, DFLZM overseas marketing team received an inquiry from Mr. Jalil from Azerbaijan, inquiring about T5 SUV products. As the purchasing manager of a large multinational automobile trading company, Mr. Jalil is seeking to establish a distribution network of Chinese brand automobiles in potential markets. At this time, he is in contact with many Chinese automobile brands. At this time, Mr. Jalil’s target is the KD market in Oman, but because our company has a strong agent in the local market, Therefore, the client is advised to consider seeking cooperation opportunities in other markets.
During this period, the overseas marketing staff of DFLZM always kept close contact with customers, and won the trust of Mr. Jalil with their professional skills, patient service and detailed market and product analysis. But cross-border online car sales, this invisible way, is always a barrier to the transaction. In June 2021, DFLZM overseas team recommended T5 EVO to Mr. Jalil. T5 EVO, as a masterpiece of craftsmanship, quickly gained Mr. Jalil’s favor with its stylish and beautiful appearance, excellent quality, cost-effective interior and exterior decoration, and good reputation in overseas markets.

From 2019 to 2021, Mr. Jalil built a local marketing and after-sales technical team in Azerbaijan, looking for financial companies to solve customers’ financial loan solutions. Local financial companies had doubts about the quality of foreign car brands, and the negotiation process was particularly difficult. For our factory, it’s a simple export of a few cars, but for the dealers, it’s a business they’ve been planning for years and spent half their lives on, so we fully understand the concerns customers have before they buy a prototype.
Due to the impact of the epidemic, Mr. Jalil was unable to make a field visit to China, which made the service all the more important. Customers have never stopped the negotiation with rival brands, and our overseas marketing team’s timely response and positive service attitude have established customers’ trust in Dongfeng Fashion brand. Finally, in January 2022, after nearly 3 years of communication, Mr. Jalil placed an order for 5 T5EVO+2 T5 prototypes.
The order of the sample car was finalized, but since the customer imported the car from China to Azerbaijan for the first time, our overseas marketing team consulted many professional freight forwarders and spent a lot of energy to open up the logistics transport link for the customer. However, the accident still happened. The rear bumper of one T5 EVO was scratched during transportation, and the customer spent 600 USD in local repair. Although the customer was compensated through negotiation, the customer felt that the compensation was too little and was still a little unhappy. Therefore, our team communicated and discussed with the customer, and replied to the customer with an email of nearly 2000 words, made a professional reply to the problems in the order process, explained the shortcomings in the service process and put forward the improvement plan, and put forward sincere improvement suggestions for the after-sales maintenance technical team and the selection of freight forwarder.
No matter the strength of customers, the size of the market, the number of sample car orders, DFLZM overseas marketing team has always been adhering to the sincere service attitude, cherish every customer, pay attention to the feelings of customers. Through this email, the customer is very satisfied with the professional service of DFLZM team and will establish a long-term cooperative relationship.
On October 28, 2022, Dongfeng Forthing Azerbaijan Image store finally ushered in the soft opening. One T5 EVO was sold on the soft opening day! Get the good news of 1 real sales from dealers, DFLZM overseas marketing team of the enterprise wechat group boiling! Many dealer networks, are from scratch, from small to large to do, how lucky, our marketing team can grow together with customers!
In the process of developing its overseas marketing network, DFLZM takes every order seriously and treats every customer sincerely. We never have the concept of small customers, and we firmly believe that small orders can increase the basket of rice and continuously inject new blood into DFLZM’s overseas sales. DFLZM adhering to the customer first service concept, even across the thousands of miles, but also adhere to the transmission of reliable quality and sincere service!

Web: https://www.forthingmotor.com/
Email：dflqali@dflzm.com
Tel：0772-3281270
Phone: 18577631613
Address: 286, Pingshan Avenue, Liuzhou, Guangxi, China